MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    itstech
 Security Notice
ITS will NEVER ask you to send information about your account like passwords or other sensitive personal information via email.
 ITS Tips
Use MSUN's Network Drives

Why use a Network Drive? A computer’s local hard drive is a mechanical device that can fail. Network drives, on the other hand, are "redundant" - this means the have multiple drives and if one fails the data is shifted to a working drive. Network drives are backed-up regularly...

Read more...
Information Technology Services
Information Technology Services

Did you know...

Did you know that merely by clicking on a link in an email or chat, or opening an attachment, or not having up-to-date software could make it possible for someone to...

» Read all your email or instant messages?
» View your grades or change your course schedule?
» Read or change anything on your computer?
» Read or change anything accessed from your computer?
» Turn on your computer's microphone to listen in on conversations?
» Use your computer for a computer crime for which you may be blamed?

Find out about the risks and how to help keep your computer secure...

How We Can Assist You...

If you need a computer account, have forgotten your password, or have a question about your University desktop computer or the campus phone system, we can help you. The ITS staff can:

  • assist Northern faculty, staff, and students with accounts on MSUN's computer systems
  • resolve password or other access problems with MSUN servers
  • answer questions about supported hardware and software on MSUN desktop and administrative server systems
  • monitor network and computer system outages
  • repair University-owned and supported hardware for faculty and staff
  • answer questions and resolve issues with the campus phone system and voicemail accounts
  • the Media & Reprographics Center can do high-speed, color and oversized copying, comb binding, laminating, layout and design, and facilitates METNET (Montana Educational Telecommunications NETwork) Interactive Video System.
 
Security Tip
Combating Mobile Malware
All smartphone users — as well as enterprise IT teams — need to be aware of the severity of mobile malware and take steps to avoid it. Here are some tips that can help.
Tip #9. Watch what you open
Just as you would with your PC, be careful of any emails, attachments, and URLs you open. This is just good Internet practice. Don't open suspicious attachments or follow links to unfamiliar Web sites.
Navigating this Site
Across the top of each page is a yellow navigation bar that gives you access to all the sections of this Web site.

Below the yellow navigation bar are "breadcrumbs" that show you where the page you are viewing is located in the ITS website. You can use the breadcrumb links to navigate back up through the hierarchy of this website.

The Quick Links box at the top of the left hand column of all the pages provides quick access to frequently used pages.

On most pages below the Quick Links box is an In This Section... box that provides links to all the pages in the particular section of the web site you are currently visiting.

If you can't figure out what section the information you are seeking might be in, try the Site Index.

Yahoo! Technology News
Wed, 30 Jul 2014 15:45:09 -0400
European regulators training sights on Google's mobile software

File photo of Google Chairman Eric Schmidt speaking at a Motorola phone launch event in New YorkBy Foo Yun Chee and Alexei Oreskovic BRUSSELS/SAN FRANCISCO (Reuters) - European regulators are preparing what could be a stern challenge to Google Inc's mobile software business in the coming months after a nearly four-year investigation into the company's Web search practices left rivals and European politicians dissatisfied. Two sources with direct knowledge of the matter said that with a new antitrust chief taking over in November, European regulators are laying the groundwork for a case centered on whether Google abuses the 80 percent market share of its Android mobile operating system to promote services from maps to search. The Commission has stepped up inquiries just in recent weeks, sending companies questionnaires that seek far more details than previous queries on the matter in 2011 and 2013. In one questionnaire seen by Reuters, respondents were asked whether there was a requirement set by Google, written or unwritten, that they not pre-install apps, products or services on mobile devices that compete with Google software like its search engine, app store and maps.


Wed, 30 Jul 2014 15:59:15 -0400
Germany to examine BlackBerry's planned Secusmart buy

BlackBerry Ltd. Chairman and CEO John Chen speaks at the BlackBerry Security Summit in New York CityGermany will examine BlackBerry's planned acquisition of Secusmart, whose encryption technology protects the devices of government officials including Angela Merkel. BlackBerry, which is trying to reinvent itself under new Chief Executive John Chen, wants to buy the privately held German firm to burnish its credentials with highly security-conscious clients like government agencies. German Chancellor Merkel, whose mobile phone was eavesdropped on by the U.S. National Security Agency, has a BlackBerry mobile device with Secusmart encryption, as do many other members of the government administration. Shares in BlackBerry, which fell as much as 4.5 percent on Tuesday's news of the planned acquisition, traded up 1.6 percent at $9.67 on the Nasdaq and up 2 percent on the Toronto Stock Exchange at C$10.54 by 1946 GMT.


Wed, 30 Jul 2014 16:56:21 -0400
U.S. regulator questions Verizon plan to slow data speeds for some

A sign hangs in the Verizon booth on the first day of the Consumer Electronics Show in Las VegasBy Alina Selyukh WASHINGTON (Reuters) - The top U.S. telecommunications regulator said on Wednesday he is "deeply troubled" by a Verizon Communications Inc announcement that high-speed wireless customers who subscribe to older unlimited data plans might experience slower speeds starting Oct. 1. Verizon stopped offering unlimited data plans in 2012 and last week said it will soon begin slowing services for the top 5 percent of data users who are on unlimited plans in places where the network is experiencing high demand. Federal Communications Commission Chairman Tom Wheeler, in a letter on Wednesday to Verizon Wireless President and CEO Daniel Mead, said he was "deeply troubled" about that plan. "'Reasonable network management' concerns the technical management of your network;


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