MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    itstech
Phone Problems?
If your telephone is not functioning properly, please call 3765 to report the problem. Have this information handy when making the call...

Last Updated: 19-Jun-2009
Information Technology Services
Information Technology Services: Voice Mail Reference
Creating and Editing Messages

Instead of calling someone and waiting for CallPilot to take your message, you can use the Compose command to create and then send messages. Express Messaging is faster for sending a message to one person, but the Compose command is very useful when you want to send the message to more than one person.

  1. Press 75. "Compose. Enter a list of mailboxes."
     
  2. Enter the first mailbox or distribution list number, followed by #. "(Name or mailbox/list number.)" To remove a the last mailbox or distribution list number you entered from the list of recipients, press 0# after entering the mailbox number. "Address (mailbox number) canceled."
    Note: if you don't know a person's number, you can use Name Dialing.
     
  3. Continue entering mailbox numbers following each with a #.
     
  4. When you have finished entering addresses, press # again to end the list. "To begin recording, press 5. To end recording, press #."
     
  5. Press 5. Wait for the tone, then speak.
     
  6. When you have finished speaking, press #. "Recording stopped."
     
  7. If you would like to add options at his point:
     
    1. Press 70 then,
    • To add the Urgent option, press 1. To cancel an Urgent option for a message, press 70, then 1 again.
       
    • To mark a message Private, press 4. To cancel a Private option for a message, press 70, then 4 again.
      NOTE: When you send a message marked Private, recipients in your organization cannot forward it or attach it to another message.
       
  8. If you would like to add attachments at this point:
     
    1. Press 70, then 7 for Add Attachment.
       
    2. Enter the number of the message you want to attach to your unsent message, then press #.
       
  9. If you want to send the message at this point, press 79. "Message sent."

If for any reason CallPilot can't deliver your message, a message called a Non-Delivery Notification is sent to your mailbox.

Top of page

Return to Voice Mail Reference

 
Quick Key Reference
1 Skip Back in
  Message

2 Play Message

3 Skip Forward in
 Message

4 Previous Message

5 Record

6 Next Message

7 Play Messages

8 Mailbox Commands

9 Call Sender

# Stop/Enter/Skip

* Help

83 Log Off




Montana State University-Northern · P.O. Box 7751 · Havre, MT 59501 · 800.662.6132
Copyright © · Disclaimer · AA/EEO Statement · Online Privacy Statement
Since 1929