Montana State University-Northern
Media & Reprographics Center

Contact Us

Media & Reprographics Center
MSU-Northern
P.O. Box 7751
Havre, MT 59501-7751
406.265.3702

Location:
Cowan Hall 117

Hours:
Monday-Friday
8 a.m. - 12 p.m.
1 p.m. - 5 p.m.

Policies & Procedures

Equipment is available to checkout on a short-term loan basis from MRC to support classroom presentations and other academic-related needs.

Mail Room Policies:

General Mail

Index Numbers
Index numbers must be written on each envelope, flat, or package, to ensure that we are able to recharge the postage to the correct department. If there is not an index number on the mail piece, we will send out a user all email to find out who the package belongs to, but we will not be able to mail the item until we have an index number.

Cut Off Time for Mail Services
All mail turned in before 4:00 p.m. will go out that day. Any mail turned in after 4:00 p.m. will go out the next day. If the campus is closed early and the mail needs to be turned in before 4:00 p.m. we will notify faculty and staff via email.

Bulk Mailing

Mailings over $400

Media Reprographics will need advanced notice of 2 working days before processing bulk mails that total over $400.00 in postage in order to ensure that there are adequate funds in the account.

Envelope Sealing
Because bulk mailings are not individually processed we ask that you let us know if your envelopes need to be sealed. Our mail machine can seal standard letter envelopes, but due to time constraints we may not be able to check your mailing before it gets sent out. Please inform the mail room manager or student worker if your mailing needs to have the envelopes sealed.

Non-standard sized envelopes, including oversized envelopes commonly known as flats or manila envelopes, cannot be sealed with the mail machine without causing damage to the envelope. We ask that you have your department seal them before they come down to the mail room.

Policies relating to equipment available for short-term loan:
  • MRC requests advance notice of at least 24 hours for equipment deliveries.
  • Equipment is for short-term use - generally for 2 or 3 hours, sometimes for one or two days. Longer term loans will be considered only with adequate justification.
  • Equipment is for use on campus. It is not to be taken off campus without specific permission for each loan.
  • Computer projection equipment checkout is limited to half day increments due to heavy use.
  • If you are a student and are picking up equipment from MRC (CH 117), you must provide a valid student ID on request and provide a current telephone contact number.
  • Be sure equipment you return is checked in. Don't just drop it off.
  • Borrowers are financially responsible for damage to, or loss of, equipment or components.
  • Borrowing privileges may be suspended or terminated if equipment is not returned on time or without cables, manuals, or other components.
  • Encumbrances may be imposed for lost or missing items.
  • Software should not be installed on portable computers without permission. If you receive permission to install software, be sure to uninstall it before you return the portable.
  • Do not uninstall or delete software applications from portable computers without permission. The next borrower could be depending on it.
  • Some equipment may be assigned for use to certain projects or classes such as field camps during certain times of the year.

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To reserve equipment:
  • Come by the office (Cowan Hall 117) -or- call 3702 -or- send an e-mail to Media Reprographics Center. Do not assume that a request represents a reservation! You should receive a verbal or (preferably) e-mail confirmation of your reservation.
  • If several presentations are going to occur in the same class, the instructor should make the reservation and indicate the class. If the instructor is not going to pick up or return the equipment, the name of the responsible student should be provided with the reservation.

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If the equipment fails or a problem develops:
  • Always have a backup plan! Equipment does fail. If the previous borrower doesn't return it complete, or on time, it may not be available for you. We sometimes have spares available but other times can be booked solid or have other problems. While we do our best, we cannot guarantee the availability of equipment.
  • Although you are always welcome to ask us for help or assistance, staff generally do not have time to work with borrowers on short notice.

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Large work requests:

The MRC always tries to finish work requests in as timely a manner as possible. Often small print jobs can be completed shortly after the request is emailed or dropped off. However, for larger print jobs or complicated jobs requiring trimming, binding, or laminating, we require at least 2 full business days' notice. Depending on the job, we may need even more notice. Please feel free to call or come in for an estimate of when your job will be done.

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Refunds:

The MRC does not offer refunds of print jobs. If a print job is defective, and we determine that we are at fault, we will be happy to reprint the job at no additional cost. However, if the error is determined to be the fault of the customer (for example, if they sent the wrong file, requested copies of a poor original, or failed to specify special instructions) we will not offer a refund or free replacements. We do everything possible to make sure that customers receive high quality products, and are happy to prepare a proof to ensure that you will receive the desired end product.

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Off Campus Printing:

We are happy to print any campus related requests, including homework assignments and resumes for students. However, we do not compete with local businesses and therefore are unable to do any non-campus related printing.

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Commitment to Quality:

If a document provided for printing or copying is not “print ready” we are unable to process the work order. It is Media Reprographic’s responsibility to ensure that the materials we produced do not reflect poorly on the university. We are happy to work with the department, faculty, or staff member to provide resources to correct the issue with the documents. We recommend that materials, especially those that will be disseminated to the public or bear the MSU-N logo go through the University Relations department to ensure adherence to Northern’s publishing guidelines.

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