Student Support & FAQ's

The free NORTHnav app can be downloaded from the NORTHnav homepage or by searching for “Navigate Student” in the App Store/Google Play. A browser version is also available from the homepage. You can log in to either version using your NetID and password.

You'll be accessing NORTHnav using your NetID, which is different than the student ID you received on your acceptance letter. Learn how to retrieve your NetID here.

If you’re unsuccessful using your NetID to log in, there may be an issue with your NetID or NetID password.  You can confirm your NetID and/or reset your password at the UIT’s  Self-Service NetID Password Portal page.

If you have confirmed that your NetID is not an issue, please submit an email to admissions@msun.edu.  

Yes. You can access the student web portal from the NORTHnav homepage or directly at https://msun.navigate.eab.com/app/#/authentication/remote/.

NORTHnav is MSU-Northern's version of the Navigate Student app by EAB Global Inc. To find NORTHnav in the App Store/Google Play, you must use the search term “navigate student.” If you're an international student and “navigate student” doesn’t yield any relevant search results, you may need to reset the local address for your Apple Store or Google Play account.

Log in to your account on the NORTHnav app. Click on "make an appointment" on the left hand side and follow the prompts.

When a hold is resolved, it may take up to 24 hours for that change to be reflected in NORTHnav. Please check your hold in NORTHnav again tomorrow and if it is still listed, please contact the number listed with the hold.

If you recently added or dropped a class, it may take up to 24 hours for the changes to show up in the app.

Please also be sure you are looking at the correct term. To change the term being displayed, click on the “+” tab and then select “update year and term.”

If your schedule still doesn’t seem right, contact the Office of the Registrar.

If your to-dos or other information seem wrong or out-of-date, make sure you are viewing the correct term. To change the term being displayed, click on the “+” tab and then select “update year and term.” Also, be aware that any recent changes to your class schedule, holds, or assigned advisor can take up to 24 hours to update within the app. If you need further assistance, contact... 

In the "+" tab, click on "notification setting." There you can personalize your notification preferences. 

The app is free to students.

NORTHnav is designed to be used widely by MSU-Northern faculty, advisors, and other student success professionals. It is designed to help campus officials provide coordinated support for students, with relevant access controls aligned with their unique role on campus. All student data within NORTHnav are protected by the Family Education Right to Privacy Act.