You don't have to make a ticket if you need to find or reclaim your NetId and/or reset your password... just go to the Password Reset Portal!

MSU-Northern students, faculty and staff can use the Help Desk ticketing system for MSUN related information technology support requests such as: password resets, access to MSUN IT services, computer and printer problems, account management, network connectivity, email issues, and campus phones and voicemail support.

Before you submit a ticket or call,

Check out these tips for creating Help Desk tickets!

 

Enter, view, and update your tickets using the Help Desk website at http://helpdesk.msun.edu. The self-service website allows you to view information about the work being done on your requests, as well as create new tickets.

You can also contact the Information Technology Services Help Desk via email (helpdesk@msun.edu), phone (406.265.3765), or by visiting Cowan Hall 117. 

 

    1. Go to http://helpdesk.msun.edu click the Connect with Active Directory button and sign in with your NetID and password.
    2. Once you've successfully logged in, you will see any open tickets you have open.
    3. Click the "+Submit a ticket" button at the top right corner of the screen to create a new ticket.
    4. Enter a descriptive  summary of your problem in the Summary field. Use wording that states what the specific problem is and what you are seeing.  For example, "Issues logging into Email" is a better summary than "Help!" or "Ticket request".  This helps us route, sort out, and quickly locate tickets.
    5. In the Description section of the web form, put all the details that are relevant to the problem. Anything you may know that is pertinent will help our team find a solution quicker for you. Try to include as much of the following information as possible:
      1. The ID or make and model of the equipment. Computers should have a white label on the top or front of the tower that has a building and room number and a five digit number. Example: CH117—12345. If it's a printer or other piece of equipment, the make and model is usually easy to find. Example: HP LaserJet 4200n
      2. The building and room where the equipment is located.
      3. Your phone number.
      4. Detailed information about the problem or request.
    6. If you have a file or screenshot, you can attach it by clicking the "Attach a file" button.
    7. Click the Submit button and complete the captcha.

Sending an email with the above informaiton to helpdesk@msun.edu will also create a ticket.

  1. Go to http://helpdesk.msun.edu click the Connect with Active Directory button and sign in with your NetID and password.
  2. Once you've successfully logged in, you will see your open tickets listed
  3. Click on the ticket you would like to view or update.  
  4. To add information to the ticket click in the Type in a response or question field and enter your information.  

You can close a ticket by clicking on Close Ticket on the right side of the screen.

You can click on the arrow to the left of the ticket name to return to the open ticket list page.

 Remember to log out  when you are done by clicking sign out in the top right corner of the screen.